Frequently Asked Questions

  • How can I order my Slidetron video slideshow?

    Simply, choose your preferred style from the "Styles" page and click on "Order Now" button, then fill the upload form with your personal information, choose the music genre of your preference, comments and upload your pictures, when you are done, just click on "Send Now" button and you will be redirected to proceed with your payment.

  • How long will it take for my order to be completed?

    From the date we receive your materials, it typically takes 48 hours to complete your order. The completion time is dependent on the schedule of other orders, which style you want and the complexity of the order. Larger, more complex orders may take longer.

  • What is next after I complete my order?

    When we finish your work we will send to you a link with your video slideshow preview to your approval. Once you approve your video slideshow we will send to you a link to download it in high resolution. If you don't approve your video slideshow we will make the changes that you wrote in the approval form and we will send it to you again.

  • What if my photos aren't in the best condition?

    We only accept digital photos and we provide minor photo corrections such as cropping and red-eye correction for all images. Although we are professional photo restorers, there may be some photos that are so badly damaged, they are beyond our restoration capabilities. If some of your photos are in extremely bad condition you can ask for the extra service of restoration in the contact form for an additional fee.

  • If I do scan my own photos, what format should I use?

    The best (and preferred) format for us is .jpg but we can also accept other formats like .bmp and .gif. If you want to scan your own images, they must be at the highest resolution possible. Generally, the dpi (dots per inch) should be no less than 300. If you are sending photos taken with a digital camera, it's important to make sure camera took pictures with an image resolution (i.e. file size) setting of medium or large. That will result in the best quality video. Anything lower than medium may not result in the best quality on the video.

     

    Many times, it's important to a customer that a particular photo be included in the video even though the photo may not be in good condition. We totally understand that. In general, we will include any photos/images that you want, regardless of the condition of the material, but please keep in mind that the better the quality of the photos and other materials you supply to us, the better the quality of the video will be. If a photo is too badly damaged and we're not able to use it, we’ll let you know beforehand.

  • Can video clips be included in the Slidetron Video Slideshow?

    You bet! Short video clips no longer than 10 seconds add a nice addition to a video slideshow. Let us know what you have and we'll be glad to help.

  • Where and how do you get the background music for your Slidetron video slideshow?

    Music is a key factor in creating the right mood for your Slidetron video slideshow. Copyright laws regarding music are tough and are enforced. Slidetron only obtains music legally and requires that customers do the same. Our videos are created for private use only. We send them to you with the understanding that they are not intended for public presentation, you will not charge a fee for people to view them and they will not be duplication or used for any other purpose other than for the customers' private use. We have provided a list of suggested genres for you to choose, and then we will suggest the song for your video.

  • If I don't like my Slidetron video slideshow, can I get a refund?

    We want you to be thrilled with your Slidetron video slideshow! And we will do everything we can to make sure you are. But due to the extensive time, labor and materials involved, Slidetron does not offer refunds. However, there is nothing more important to us than your complete satisfaction. If you are not happy with your video, please notify us within 7 days of receipt. Of course, any errors due to Slidetron will be corrected at no charge. Examples would be spelling errors, incorrect image sequencing, wrong placement of titles, etc.

  • What is the Slidetron video slideshow length?

    The standard styles of all Slidetron video slideshows are up to 1 minute length and usually have up to 15 images with the price listed in the pricing page. If you want to add more than 30 images or you need a longer video slideshow please contact us for a quote.

  • What type of payment do you accept?

    You can pay with your credit card through or PayPal service.

 

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